Forms - Servite

Instructions

Before you register a complaint, please ensure that you have read our Complaints Handling Guide and Dispute and Complaint Policy available on our website.

COMMITMENT

At Servite College, we are committed to providing an efficient and fair complaint resolution process. We acknowledge the right to complain and welcome feedback in order to help us improve.

PRIVACY

In submitting this official form, Servite College is collecting your personal information. The information you provide will assist us to investigate and resolve the matter and to comply with the legal requirements, including those in the Privacy Act. If you wish to remain anonymous or use a pseudonym, or do not wish to provide the other requested personal information, we may be limited in our ability to investigate the complaint, to take appropriate action to resolve the issue including taking remedial action or mediation, and to discuss with you our findings and proposed outcomes.

Your personal information will be kept confidential and used on a need to know basis within Servite College. We may be required by legislation to provide this information to regulatory authorities, our insurers, and any necessary service providers in investigating or taking appropriate remedial action.

Our Privacy Policy is accessible via our website or available from College Administration.

If you have any queries with respect to the Privacy Policy, please contact our Privacy Officer at privacy@servite.wa.edu.au

Would the complainant like to remain anonymous?:

Yes

Complainant's Details

Name of Complainant:

This is a compulsory field, however in accordance with Australian Privacy Principle 2: Anonymity and Pseudonymity, should the complainant wish to remain anonymous or use a pseudonym please enter that here.

Contact Details of Complainant:

Please provide your preferred contact details: telephone and/or email

Complainant's Relationship to College:

Parent/Guardian/Carer

Student

Staff Member

Contractor/Supplier

Volunteer

Member of the Public

Other

Is the complaint against a person?:

Yes

Name of Person & Relationship to the College:

eg. Sally Johnson, Volunteer

Nature of Complaint:

Student Wellbeing

Teaching and Learning

College Facilities

Privacy

Other

Please Specify:

Details of Complaint:

Have you spoken to a staff member regarding this complaint?:

Yes

Who have you spoken to?:

What other action have you taken, if any?:

Outcome sought from raising this complaint:

Attachments (if applicable):

Please upload any emails or any other relevant documents relating to this matter.

Formal Complaints Form